If you go back through my almost nine years of writing weekly articles, you'll find about half a dozen that mention the Malcolm Baldrige National Quality Award.
     As I talk with leaders, I find so many that are not even aware that our nation has an organizational award for performance excellence.  So, I keep working to provide an introductory education, making leaders aware that there are some criteria for measuring excellence.
     I hope this week’s article stimulates you to do some independent research, learning about how to stretch your organization’s results, processes, and culture:  “Criteria for Building Organizations of Excellence.”
     Dennis

     Most leaders are very busy.
     Guess what percentage of leaders and managers could use their time more effectively.  Frankly, I don't know either, but I'd say it's probably close to 100%.
     Perhaps this week’s article, “You Can Improve Your Use of Time,” can help.
     Dennis

     In working with a client this past week, I shared a "how to" document that I first generated for another client almost ten years ago.  That client was a small business with a very labor intensive operation.  When I was asked what they could do to improve reliability and quality, I suggested that they document their processes.
     In serving my current client, I realized I had never written an article about this topic.  So, I hope you find value in “Documenting Your Organization’s Processes.”
     Dennis

     It's such a pleasure when I work with organizations that value collaboration.  The energy for seeking excellence is so inspired!
     Ah, but such an environment is much too rare.
     Yet creating a collaborative culture is so worthy of aspiration!
     “Leaders and a Lost Opportunity” may provide some stimulating thoughts!
     Dennis