Make your organization one of the few that takes a conscious and creative approach to enhancing contributions to your customers.

Keep in mind that your organization's customers may be internal customers.  If you enhance your service to internal customers, you enhance the larger organization's quality or lower its costs, which helps everybody!

So, every couple of months, call a "time out" and do something a little different.  Instead of focusing on solving problems, focus briefly on enhancing the services you provide to your customer.  Ask in a fresh way, "What does the customer consider 'quality'?  What would it take to make the quality of our output better?”

That's what this week's article, “Explore Opportunities with Your Team,” is all about--increasing the value of what you contribute.

Want to retain your customers during hard times?  This is the way!

Dennis

 


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