I started writing an article about "gratitude."  However, that quickly led to the fact that we don't always get what we want or expect, which led to "disappointment."

Sometimes our disappointments occur when expectations have not been defined clearly, and we're aiming at a fuzzy target!

It is so important for a leader to work to explicitly define his or her expectations.  Otherwise, the actions and desired outcomes are so nebulous that no one could reliably deliver what the organization needs.

So, I offer “The Importance of Setting Clear Expectations,” with the intention that I will come back to "gratitude" in my next article.

Dennis

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