We all make mistakes.  So, How Comfortable are You With Apologizing? is worth reading and considering.

Then facilitate a session with your team where everyone talks about the topic of apologies.  Having a copy of The Five Languages of Apology allows each person to take the "Apology Profile."  Make a listing of each person with his or her preferred and backup apology language so that everyone has it for future reference.  You'll likely prevent a few future problems--and maybe heal some raw wounds from the past.

Dennis
 


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