In working with a client this past week, I shared a "how to" document that I first generated for another client almost ten years ago.  That client was a small business with a very labor intensive operation.  When I was asked what they could do to improve reliability and quality, I suggested that they document their processes.
     In serving my current client, I realized I had never written an article about this topic.  So, I hope you find value in “Documenting Your Organization’s Processes.”
     Dennis