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Leaders often know WHAT they want to accomplish. HOW they do that is usually far more memorable to the people involved.
"Three Goals for Every Encounter" provides excellent guidance for leaders to not only achieve specific outcomes, but also to build healthy cultures. Dennis
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Leaders typically don't receive feedback, and they certainly don't receive feedback from the front-liners. However, without good feedback, leaders can be self-deceived. What does that mean? They think they are giving constructive and beneficial guidance to the organization, but they won't know that it is being received in the wrong way, or that the effect is something very different from what they intend.
How do leaders overcome this undesirable condition? "Get out there" and talk with, and especially listen to, the people doing the work. You can also provide a bit of inspiration if you'll start by offering a reminder of the organization's vision. Read about it in "Feedback and the Vision." Dennis |
Author:Dennis Hooper Archives
August 2015
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