It can be hard to deliver feedback, especially if you know in advance that the recipient migt be shattered by the information. How do you prepare yourself? How do you make sure the recipient doesn't explain away what you are going to share?
Before you approach the individual, read "Delivering What Might Be Esteem-Shattering Feedback."
Your objective is to have the individual listen and understand the information without either justifying (defending) the behavior or being devastated by the news.
Dennis
Before you approach the individual, read "Delivering What Might Be Esteem-Shattering Feedback."
Your objective is to have the individual listen and understand the information without either justifying (defending) the behavior or being devastated by the news.
Dennis
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